mcw dei Terms & Conditions —
Platform Rules & User Agreement

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and mcw dei ("the Platform", "we", "us", "our") governing your access to and use of the mcw dei website located at mcw-dei.net and all associated services, products, features, and content offered therein.

By accessing the mcw dei platform in any capacity — whether by visiting the website, creating a player account, making a deposit, placing a bet, playing a casino game, or claiming a promotional bonus — you unconditionally agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the platform and must not register an account.

These Terms should be read in conjunction with the mcw dei Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and mcw dei. In the event of any conflict between these documents, these Terms shall take precedence unless expressly stated otherwise.

Eligibility & Registration

2.1 Age Requirement

You must be at least 18 years of age to register for an account with mcw dei and to access any of our gaming or betting services. This requirement is absolute and non-negotiable. mcw dei takes underage gambling seriously and operates a zero-tolerance policy. Any account found to be registered by or used by an individual under the age of 18 will be immediately and permanently closed, and any funds in the account will be forfeited.

2.2 Registration Requirements

To create a player account with mcw dei, you must provide accurate, complete, and truthful personal information at the time of registration. The information required includes, but is not limited to, your full legal name, date of birth, residential address, email address, and preferred payment method details. You are strictly prohibited from providing false information during registration.

• You must provide your real legal name as it appears on your government-issued identification document.
• Your date of birth must be accurately entered and must confirm you are aged 18 or older.
• Your email address must be valid, accessible, and exclusively controlled by you.
• Your residential address must be accurate and current. Bangladesh players must provide a valid Bangladesh address.
• You are permitted to hold only one account with mcw dei. Multiple accounts per person are strictly prohibited.
• Accounts may not be registered on behalf of, or transferred to, another person.

2.3 Know Your Customer (KYC) Verification

mcw dei is required to conduct Know Your Customer (KYC) identity verification on all player accounts. You may be asked at any time to submit documentation to verify your identity, age, address, and payment method ownership. Documents commonly requested include a national ID card, passport, driving licence, utility bill (dated within three months), and screenshots or statements confirming ownership of a bKash, Nagad, Rocket, or Upay account used for transactions.

Failure to provide requested KYC documentation within the timeframe specified by mcw dei may result in restrictions being placed on your account, including suspension of withdrawal rights, until verification is satisfactorily completed. mcw dei reserves the right to close any account where verification cannot be completed to a satisfactory standard.

2.4 Geographic Restrictions

mcw dei is intended for use by players located in Bangladesh. It is your sole responsibility to ensure that online betting and casino gaming is permitted under the applicable laws of your jurisdiction before registering and playing. mcw dei makes no representations that its services are lawful in all locations, and expressly disclaims any liability for players who access the platform from jurisdictions where online gaming is prohibited.

Account Obligations

3.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your mcw dei account login credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person. mcw dei will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to maintain adequate security of your credentials.

If you suspect that your account has been accessed without your authorisation, you must contact mcw dei support immediately via live chat at [email protected]. mcw dei will investigate all reported security incidents promptly and take appropriate action to protect your account.

3.2 Account Information Accuracy

You are required to keep your account information accurate and up to date at all times. If any of your personal details change — including your address, email address, or payment method — you must update your account profile or notify mcw dei support as soon as possible. Outdated or inaccurate account information may delay the processing of withdrawals and may trigger additional verification requirements.

3.3 Single Account Policy

Each player is permitted to hold exactly one account with mcw dei. Operating multiple accounts — whether under the same name, different names, the same device, the same IP address, or the same payment method — is strictly prohibited and constitutes a material breach of these Terms. Where multiple accounts are identified, mcw dei reserves the right to close all associated accounts, void any pending bets, and confiscate any bonus funds or winnings derived from promotional offers.

Deposits & Withdrawals

4.1 Accepted Payment Methods

mcw dei accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions on the mcw dei platform are denominated in Bangladeshi Taka (BDT / ৳). There are no currency conversion fees applied to transactions made in BDT.

4.2 Deposit Terms

• The minimum single deposit amount is ৳500.
• Deposits are credited to your mcw dei account balance in real time or within a few minutes of successful payment confirmation, depending on the payment method used.
• mcw dei does not charge fees on deposits made via bKash, Nagad, Rocket, or Upay. Third-party payment provider fees, if applicable, are the responsibility of the player.
• You may only deposit using payment methods registered in your own name. Depositing using payment accounts belonging to a third party is strictly prohibited.
• mcw dei reserves the right to request verification of any deposit method at any time.

4.3 Withdrawal Terms

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawals are processed to the same payment method used for the most recent deposit, wherever possible, to comply with anti-money laundering requirements.
• Standard withdrawal processing time for bKash and Nagad is one to three hours from the time of request approval. VIP members receive priority processing with most withdrawals completed within 30 minutes.
• Withdrawals may be subject to identity and payment verification checks before processing. mcw dei reserves the right to request additional documentation before releasing any withdrawal.
• mcw dei does not charge withdrawal fees. However, your payment provider may apply its own fees, which are beyond our control.
• Withdrawals will only be processed to accounts where the player has met the minimum activity requirement, which includes having placed at least one real-money bet since their last deposit.

4.4 Anti-Money Laundering

mcw dei is committed to the prevention of money laundering and operates in accordance with applicable anti-money laundering (AML) principles. All transactions on the platform are monitored. Suspicious transaction patterns — including rapid deposit-withdrawal cycles with minimal gaming activity — may trigger an AML review, during which withdrawals may be temporarily suspended pending investigation. mcw dei reserves the right to report suspicious financial activity to relevant authorities where required.

Bonuses & Promotions

5.1 General Bonus Terms

mcw dei offers a range of promotional bonuses to both new and existing players, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and VIP-tier rewards. All bonuses are subject to specific terms and conditions that are published alongside each individual offer. In the event of any conflict between offer-specific terms and these general Terms, the offer-specific terms shall take precedence.

5.2 Wagering Requirements

Most bonus offers on mcw dei are subject to wagering requirements, which represent the total amount you must wager before bonus-derived winnings can be withdrawn as cash. Wagering requirements are stated as a multiplier — for example, a 30x wagering requirement on a ৳1,000 bonus means you must place a total of ৳30,000 in eligible bets before withdrawing. Specific wagering requirements for each offer are stated clearly in the offer terms.

• Only bets placed with real-money funds or eligible bonus funds count towards wagering requirements. Voided, cancelled, or drawn bets do not count.
• Different game categories contribute different percentages towards wagering: sports betting and live casino bets typically contribute 100%, while certain slot games may contribute a lower percentage — this will be specified per offer.
• Bonuses must be wagered within the validity period stated in the offer terms. Expired, unwagered bonus funds are forfeited.
• mcw dei reserves the right to reclaim bonus funds and any associated winnings if it determines that a player has abused a promotional offer, exploited a loophole, or engaged in bonus-abuse behaviour.

5.3 Welcome Bonus

The mcw dei welcome bonus is available to new players making their first qualifying deposit. The welcome bonus is a one-time offer available to each player, household, IP address, and payment method. Attempting to claim the welcome bonus multiple times through the creation of additional accounts constitutes abuse and will result in account termination and full forfeiture of funds.

Betting & Game Rules

6.1 Sports Betting

All sports bets placed on mcw dei are subject to the specific betting rules applicable to each sport and market. These rules are accessible within the sportsbook section of the platform. By placing a bet, you confirm that you have read and accepted the relevant rules for that sport and market. mcw dei covers over 60,000 events per month, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), football, kabaddi, tennis, and esports.

• All odds are displayed in decimal format unless otherwise selected in your account preferences.
• A bet is considered confirmed once it has been accepted by the mcw dei system and a bet reference number has been issued. Bets cannot be cancelled after confirmation.
• In the event of an obvious pricing error, mcw dei reserves the right to void bets placed at clearly erroneous odds, even after the event has concluded.
• For live (in-play) betting, mcw dei may suspend markets at any time without notice. Bets already accepted and confirmed prior to a market suspension remain valid.
• The settlement of all sports bets is final once officially processed. Settlement is based on the official result as confirmed by the relevant sporting body (e.g., ICC for cricket, FIFA for football).

6.2 Casino & Slot Games

All casino and slot games available on mcw dei are provided by certified third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe. Each game operates according to its own published Return to Player (RTP) percentage and game rules, which are accessible from within the game interface. mcw dei does not modify or influence game outcomes — all results are determined by the game provider's certified RNG systems.

6.3 Bet Cancellation & Void Bets

mcw dei reserves the right to void any bet in circumstances including but not limited to: technical errors causing incorrect odds to be published; match abandonment or postponement beyond the applicable settlement window; force majeure events; or evidence of match fixing or irregular market activity. In all void bet scenarios, the original stake is returned to the player's account balance in full.

Prohibited Conduct

The following activities are strictly prohibited on the mcw dei platform and constitute material breaches of these Terms. Engaging in any prohibited conduct may result in the immediate suspension or permanent termination of your account, the voiding of all pending bets and bonus balances, and the forfeiture of funds held in your account.

• Registering more than one account or attempting to open additional accounts after a previous account has been suspended or closed.
• Providing false, misleading, or fraudulent personal information during registration or KYC verification.
• Using the platform while under the age of 18.
• Depositing funds derived from criminal activity or using the platform for money laundering or any other illegal financial purpose.
• Using software, bots, scripts, algorithms, or any automated tools to access the platform, place bets, or exploit game mechanics.
• Exploiting software bugs, technical errors, or pricing errors to gain an unfair advantage. Any winnings derived from exploiting an error are void.
• Engaging in arbitrage betting, match fixing, or collusion with other players in a way that manipulates outcomes on the platform.
• Abusing the mcw dei bonus system, including but not limited to creating multiple accounts to claim the welcome bonus, placing low-risk hedged bets to meet wagering requirements, or coordinating bonus abuse with other players.
• Accessing the platform using a VPN, proxy, or other IP-masking tool for the purpose of circumventing geographic restrictions or account controls.
• Attempting to compromise the security, integrity, or performance of the mcw dei platform, including through hacking, phishing, or denial-of-service attacks.
• Using offensive, abusive, or harassing language towards mcw dei support staff or other players.

Responsible Gaming Commitment

mcw dei is committed to promoting safe and responsible gaming among all players. Gambling is intended solely as a form of entertainment for adults aged 18 and above. mcw dei provides a comprehensive suite of responsible gaming tools that are accessible at any time from within your account settings. Players are encouraged to make use of these tools proactively, without waiting until a problem has developed.

8.1 Available Self-Management Tools

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limits take effect immediately. Increases require a 24-hour cooling-off period; decreases are applied instantly.
• Session Time Reminders: Configure alerts that notify you after a defined period of continuous gaming activity (30, 60, or 90 minutes).
• Temporary Time-Out: Take a break from the platform for a period of 24 hours to 6 weeks. During a time-out, your account is inaccessible for betting and gaming purposes.
• Self-Exclusion: Request a permanent or long-term self-exclusion of up to 5 years. Self-exclusions take effect within minutes and cannot be reversed during the selected period. To request self-exclusion, contact support via live chat or email [email protected].
• Reality Check: Enable periodic on-screen reminders that display your total session duration and net gaming balance, helping you maintain awareness of your gambling activity.

8.2 Underage Gambling Prevention

mcw dei strictly enforces its 18+ age policy at every stage of the player journey. If you are a parent or guardian and believe that a minor in your care has accessed the mcw dei platform, please contact [email protected] immediately. We will investigate and take appropriate action without delay. We also recommend using parental control software to restrict minors' access to online gambling websites at the device level.

For comprehensive information on all responsible gaming resources available through mcw dei, including external support organisations operating in Bangladesh, please visit our dedicated Responsible Gaming page.

Intellectual Property

All content on the mcw dei platform — including but not limited to the website design, layout, graphics, logos, icons, text, software code, game interfaces, promotional materials, and brand assets — is the exclusive intellectual property of mcw dei or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the mcw dei platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, sell, or otherwise exploit any mcw dei content without prior written permission from mcw dei.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective provider. All such content is licensed to mcw dei for display on the platform and is subject to the intellectual property protections of the originating studio.

• You may not use the mcw dei name, logo, or brand assets in any external publication, social media post, or commercial context without express written authorisation.
• Screen recording or streaming of mcw dei gameplay for commercial purposes is not permitted without a signed content creator agreement.
• Any unauthorised use of mcw dei intellectual property may result in legal action and will result in immediate account termination.

Limitation of Liability

To the fullest extent permitted by applicable law, mcw dei, its directors, employees, affiliates, agents, and service providers shall not be liable to you or any third party for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from gambling outcomes, including losses from sports bets, casino games, slots, or any other wagering activity.
• Interruptions to platform availability caused by maintenance, technical failures, server outages, or force majeure events beyond our reasonable control.
• Delays in deposit or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Unauthorised access to your account resulting from your failure to maintain adequate security of your login credentials.
• Decisions made based on information displayed on the platform that subsequently proves to be inaccurate due to a technical error or data feed failure.
• Any loss arising from your use of the platform in a jurisdiction where online gambling is restricted or prohibited.

Nothing in these Terms shall operate to exclude or limit liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

mcw dei provides the platform on an "as is" and "as available" basis. While we endeavour to maintain continuous platform availability, we do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled maintenance periods will be communicated to players in advance wherever reasonably practicable.

Amendments & Termination

11.1 Amendments to These Terms

mcw dei reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, mcw dei will notify registered players via a platform notification displayed upon next login, and the updated Terms will be published on this page with a revised effective date. Your continued use of the platform following the publication of updated Terms constitutes your acceptance of the revised Terms.

If you do not agree with any amendments to the Terms, you must immediately cease using the platform and may request account closure by contacting [email protected]. mcw dei will process your account closure and return any eligible real-money balance to your registered payment method after standard verification checks are completed.

11.2 Account Closure by the Player

You may request the closure of your mcw dei account at any time by contacting our support team via live chat or email. Before processing a closure request, mcw dei will confirm your identity and ensure any pending withdrawals are processed. Bonus balances remaining in your account at the time of closure will be forfeited unless the applicable wagering requirements have already been met.

11.3 Account Suspension or Termination by mcw dei

mcw dei reserves the right to suspend, restrict, or permanently terminate any player account at any time and without prior notice in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Suspected or confirmed fraudulent activity, identity fraud, payment fraud, or bonus abuse.
• Failure to complete KYC verification within a specified timeframe.
• Account inactivity for a period exceeding 12 consecutive months.
• Receipt of a valid legal order or regulatory instruction requiring account suspension or closure.
• Suspected underage gambling or failure to confirm minimum age upon request.
• Use of the platform in a prohibited jurisdiction.

Where an account is terminated due to a confirmed breach of these Terms, mcw dei reserves the right to withhold any balance held in the account, including both real-money and bonus funds, as compensation for losses or damages suffered by the platform as a result of the breach. Where an account is closed for non-breach reasons (e.g., inactivity), any verifiable real-money balance will be returned to the player after identity verification.

Governing Law & Contact

12.1 Governing Law

These Terms & Conditions and all disputes arising from or in connection with your use of the mcw dei platform shall be governed by and construed in accordance with applicable law. mcw dei operates as a safe and reliable platform providing online entertainment services to players in Bangladesh. By using the platform, you agree that any dispute arising under these Terms shall first be submitted to mcw dei's internal dispute resolution process before any other recourse is pursued.

12.2 Dispute Resolution

In the event of any dispute regarding a bet settlement, account decision, withdrawal, or bonus outcome, you must first raise the matter formally with mcw dei's support team via live chat or by emailing [email protected]. mcw dei commits to acknowledging all formal complaints within 24 hours and providing a substantive response within 72 hours of receipt. Please include your account username, the date and nature of the dispute, and any supporting evidence when submitting a complaint.

mcw dei will make every reasonable effort to resolve disputes fairly and promptly. In the event that you are not satisfied with the outcome of the internal dispute resolution process, you may seek independent legal advice or pursue alternative dispute resolution channels available in your jurisdiction. mcw dei does not waive any rights by engaging in the internal dispute resolution process.

12.3 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

12.4 Entire Agreement

These Terms & Conditions, together with the mcw dei Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and mcw dei with respect to your use of the platform and supersede all prior agreements, representations, and understandings of any nature between the parties relating to the subject matter herein.

12.5 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the mcw dei support team using the following details: