mcw dei Privacy Policy —
How We Protect Your Data

Information We Collect

mcw dei collects personal information from you at various points during your interaction with the platform. The type of information collected depends on the nature of your activity — whether you are simply browsing the site, registering an account, making a deposit, or submitting a support request. All collection is carried out on a purpose-limited basis: we only gather what is necessary to deliver and improve our services to you.

1.1 Registration & Account Data

When you create a player account with mcw dei, we collect the following information directly from you:

• Full legal name (as it appears on your government-issued identification).
• Date of birth (used to verify that you meet the 18+ age requirement).
• Email address (used for account communication, verification, and support).
• Residential address, including city, district, and postcode (for Bangladesh players, this includes city references such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Mobile phone number (for account verification and two-factor authentication).
• Preferred currency: Bangladeshi Taka (BDT / ৳).
• Username and encrypted password (passwords are stored using one-way cryptographic hashing and are never accessible in plain text by mcw dei staff).

1.2 Identity Verification (KYC) Data

In order to comply with our Know Your Customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling, mcw dei may request the following identity verification documents:

• A copy of a government-issued photo ID (National Identity Card, passport, or driving licence).
• A recent proof of address document (utility bill, bank statement, or government correspondence dated within three months).
• Evidence of payment method ownership, such as a screenshot of a bKash, Nagad, Rocket, or Upay account registered in your name.
• A selfie photograph or video for biometric identity confirmation, where required.

KYC documents are stored securely and accessed only by authorised mcw dei compliance staff. They are retained in accordance with our data retention schedule outlined in Section 6 of this Policy.

1.3 Financial Transaction Data

When you make deposits or request withdrawals, mcw dei records transaction data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT (৳), transaction timestamps, and reference numbers. mcw dei does not store full card numbers or mobile banking PINs — all payment processing is handled via secure, tokenised integrations with payment service providers.

1.4 Gameplay & Betting Data

mcw dei records data related to your gaming and betting activity on the platform, including: games played (slots, live casino, fishing games), bets placed and outcomes, wagering history, bonus activity, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement purposes.

1.5 Technical & Device Data

We automatically collect certain technical data when you access the mcw dei platform, including:

• IP address and approximate geographic location (country/city level).
• Device type, operating system, and browser version.
• Session start and end times, pages visited, and navigation paths within the platform.
• Referring URL (the website from which you arrived at mcw dei, if applicable).
• Error logs and crash reports generated during your use of the platform.

1.6 Communications Data

When you contact mcw dei via live chat or email at [email protected], we retain records of the communication, including your message content, the support agent's responses, timestamps, and any attachments shared. These records are used for quality assurance, dispute resolution, and staff training purposes.

How We Use Your Data

mcw dei uses the personal information we collect for clearly defined purposes. We do not use your data for purposes that are incompatible with the reason for which it was collected. The primary purposes for which we process your data are outlined below.

mcw dei does not use automated decision-making or profiling that produces legal or similarly significant effects on players without human review. Where automated systems flag an account for review (e.g., for suspected bonus abuse or unusual transaction patterns), the final decision is always reviewed by a qualified mcw dei compliance team member.

Legal Basis for Processing

mcw dei processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing your registration data, financial transaction records, and gameplay data is necessary to fulfil our contractual obligations to you as a registered mcw dei player. Without this processing, we cannot operate your account or deliver our services.
• Legal compliance: Processing your KYC identity verification documents, anti-money laundering transaction monitoring data, and age verification information is necessary to comply with applicable legal and regulatory obligations.
• Legitimate interests: Processing technical and device data for fraud prevention, security monitoring, and platform analytics serves our legitimate interests and those of our player community in maintaining a safe, fair, and reliable platform. We have assessed that these interests are not outweighed by your privacy rights in these specific contexts.
• Consent: Sending you marketing communications, bonus offers, and promotional content is carried out only where you have given us clear, freely given, and specific consent. You may withdraw this consent at any time.
• Vital interests: In limited circumstances, mcw dei may process data where necessary to protect the vital interests of a player — for example, where we have serious concerns about a player's wellbeing in the context of problem gambling and need to contact them proactively.

Data Sharing & Disclosure

mcw dei does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the specific purpose.

4.1 Service Providers and Technology Partners

mcw dei works with a small number of carefully selected third-party service providers who assist in delivering our platform. These include payment processing partners (for bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions), identity verification technology providers, game studios (such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi), and cloud hosting infrastructure providers. All third-party providers are subject to strict data processing agreements that prohibit them from using your data for any purpose beyond the specific service they deliver to mcw dei.

4.2 Legal and Regulatory Disclosure

mcw dei may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where we are legally required to do so by a valid legal order, court order, or binding regulatory instruction. In such cases, disclosure is limited to the specific data requested by the relevant authority and is carried out in accordance with applicable legal requirements. Where permitted by law, mcw dei will notify you of such a disclosure request.

4.3 Fraud Prevention and Security

Where mcw dei identifies suspected fraudulent activity, account abuse, or criminal conduct on the platform, we may share relevant data with fraud prevention agencies, financial intelligence units, or other platforms for the purpose of preventing further harm. This sharing is conducted only where there is a reasonable basis for the suspicion and is limited to the data necessary to address the specific threat.

4.4 Business Transfers

In the event that mcw dei undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of the transaction. If such a transfer occurs, we will notify registered players via a platform notification and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.

Cookies & Tracking

mcw dei uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to maintain your session state while you are logged in, and to gather anonymised analytics data that helps us improve the platform experience. A cookie is a small text file placed on your device by the website. Cookies do not execute code and cannot carry viruses.

5.1 Types of Cookies Used

5.2 Managing Your Cookie Preferences

Essential and security cookies are required for the mcw dei platform to function and cannot be disabled without impacting your ability to use the site. Functional and analytics cookies may be managed through your browser settings. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or settings menu. Please be aware that disabling functional cookies may affect your account preference settings and require you to re-enter preferences on each visit.

mcw dei does not use cross-site advertising trackers, third-party retargeting pixels, or social media cookies that track your behaviour outside of the mcw dei platform.

Data Retention

mcw dei retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following retention periods apply to different categories of data:

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained beyond the standard retention period due to an ongoing legal dispute, investigation, or regulatory requirement, it will be retained only for the duration of that specific need.

Your Privacy Rights

As a player on the mcw dei platform, you have meaningful rights over your personal data. mcw dei is committed to honouring these rights promptly and without creating unnecessary barriers. The rights described below may be exercised at any time by contacting our support team at [email protected] or via live chat.

7.1 Right of Access

You have the right to request a copy of all personal data that mcw dei holds about you. Upon a verified request, we will provide you with a summary of your data in a readable format within 30 days. This includes your registration details, KYC status, transaction history, betting records, and any communications we hold on file.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details such as your email address or phone number, you may update these directly via your account settings. For KYC-related data corrections (such as a name change supported by legal documentation), please contact [email protected] with the relevant supporting evidence.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is otherwise unlawful. Please note that mcw dei may be required to retain certain data for the minimum statutory periods described in Section 6, even following a deletion request. In such cases, we will inform you of the specific data categories we are legally required to retain and the applicable retention period.

7.4 Right to Restriction of Processing

In certain circumstances, you may request that mcw dei restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered. During a period of restricted processing, mcw dei will continue to store the relevant data but will not actively process it for operational purposes.

7.5 Right to Data Portability

Where processing is carried out by automated means and is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to have it transmitted directly to another service provider where technically feasible. To request a data export, contact [email protected] stating clearly that you are exercising your right to data portability.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on mcw dei's legitimate interests. Upon receiving a valid objection, mcw dei will cease processing the relevant data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

7.7 Right to Withdraw Consent

Where processing is based on your consent (for example, receiving marketing communications), you may withdraw that consent at any time by updating your account notification preferences or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Security

mcw dei implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices are reviewed and updated on a regular basis to keep pace with evolving threats and industry best practices.

8.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All data transmitted between your device and mcw dei's servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher). This applies to all platform pages, including login, deposit, withdrawal, and account management screens.
• Password Hashing: Player passwords are stored using a strong one-way cryptographic hashing algorithm. mcw dei staff cannot view your password in plain text. If you forget your password, it must be reset rather than retrieved.
• Two-Factor Authentication (2FA): mcw dei offers optional two-factor authentication for player accounts. We strongly encourage all players to enable 2FA for enhanced account security.
• Firewalls and Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for and respond to suspicious access attempts.
• Access Controls: Access to player personal data within mcw dei's internal systems is restricted on a strict need-to-know basis. Staff access is logged, audited, and reviewed regularly. No employee has unrestricted access to all player data categories simultaneously.
• Regular Security Audits: mcw dei conducts periodic internal security reviews and engages external security professionals to perform vulnerability assessments of the platform on a scheduled basis.

8.2 Your Role in Account Security

While mcw dei takes extensive measures to protect your data on our end, the security of your account also depends on actions you take. We strongly recommend the following security practices for all mcw dei players:

• Use a strong, unique password for your mcw dei account that is not reused on any other website or app.
• Enable two-factor authentication (2FA) on your account for an additional layer of login security.
• Never share your mcw dei login credentials with any other person, including individuals who claim to represent mcw dei — our staff will never ask for your password.
• Always log out of your mcw dei account when using a shared, public, or unfamiliar device.
• If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately so that we can investigate and secure your account.

Children & Minors

mcw dei is strictly an adult platform. Our services are intended solely for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the mcw dei account registration and KYC processes, and any account found to belong to a person under 18 will be immediately suspended and closed.

If a parent or guardian becomes aware that their child has registered on the mcw dei platform or submitted personal data without their consent, they should contact us immediately at [email protected]. mcw dei will investigate the matter promptly and, where confirmed, will delete the minor's data, close the account, and return any funds deposited via the registered payment method.

We recommend that parents and guardians use parental control software to restrict minors' access to online gambling platforms at the device level. Such tools provide an important additional layer of protection beyond the age verification controls implemented by mcw dei itself. For more guidance on responsible gaming and preventing underage gambling, please visit our dedicated Responsible Gaming page.

Policy Updates & Contact

10.1 Updates to This Privacy Policy

mcw dei reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform features. When material changes are made to the Policy, we will notify registered players via a platform notification displayed upon next login, and the updated Policy will be published on this page with a revised effective date. The "Last Updated" date at the top of the hero section reflects the date of the most recent revision.

Your continued use of the mcw dei platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any material changes, you should cease using the platform and may request account closure by contacting [email protected].

10.2 Links to Third-Party Platforms

The mcw dei platform may contain references to third-party payment providers and game studios. This Privacy Policy applies exclusively to data collected and processed by mcw dei. Third-party services — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and game studios such as Evolution Gaming and Pragmatic Play — have their own independent privacy policies that govern how they handle data collected through their respective systems. mcw dei is not responsible for the data practices of third-party providers.

10.3 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way mcw dei handles your personal data, please contact us using the details below. We aim to respond to all privacy-related enquiries within 5 business days.