Responsible Gaming at
mcw dei — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

mcw dei is Bangladesh's premier online casino and sports betting platform, and with that position comes a genuine responsibility to our players. We believe that gambling should always be an enjoyable pastime — a source of entertainment, excitement, and recreation — and never a source of financial hardship, stress, or harm. This commitment is not a legal formality; it is a core value that shapes how we design our platform, train our support team, and respond to players who need help.

We recognise that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and beyond, gambling is a harmless and enjoyable activity. However, we also understand that a small percentage of players may develop problematic gambling behaviour, and it is our responsibility to identify, support, and protect those individuals. mcw dei's responsible gaming framework is built around four core principles: prevention, awareness, intervention, and support.

Prevention means ensuring that the tools and information players need to stay in control are always visible, accessible, and easy to use — never buried in menus or hidden behind support requests. Awareness means educating our player community about the signs of problem gambling so that individuals, friends, and family members can identify warning signs early. Intervention means proactively reaching out to players whose account behaviour suggests they may be experiencing difficulties. Support means ensuring that anyone who needs help can access it immediately, confidentially, and free of charge.

Age Restriction & Verification

mcw dei enforces a strict minimum age of 18 years for all users of the platform. This is a non-negotiable requirement and applies to all Bangladesh players without exception, regardless of the type of game, the amount wagered, or the duration of play. Gambling is an adult activity, and mcw dei takes its responsibility to prevent underage gambling extremely seriously.

How We Verify Age

Age verification at mcw dei is carried out through our Know Your Customer (KYC) process, which requires all players to submit a government-issued photo identification document before they can make a withdrawal or before their account reaches certain activity thresholds. Accepted identification documents include:

• Bangladesh National Identity Card (NID)
• Valid passport issued by the Government of Bangladesh
• Bangladesh driving licence with date of birth clearly visible
• Birth registration certificate (for initial registration, pending full NID submission)

If at any point during our KYC review we have reason to believe that an account holder may be under the age of 18, the account will be suspended immediately pending verification. If the account holder is confirmed to be under 18, the account will be permanently closed, all funds will be returned to the depositing payment method, and the matter may be referred to the appropriate authorities.

Player Protection Tools

mcw dei provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings at any time. These tools are designed to help you maintain control over your gambling activity without requiring you to contact support first — although our team is always available to help if you prefer.

Recognising Problem Gambling

Problem gambling affects a small but significant proportion of people who engage in gambling activities. It is defined as gambling behaviour that disrupts or damages personal, family, financial, or vocational pursuits. Recognising the signs early — in yourself or in someone you care about — is the first and most important step toward getting back in control.

mcw dei encourages all players to regularly ask themselves the following questions honestly. If you answer "yes" to two or more of them, we strongly encourage you to make use of our responsible gaming tools or to reach out to our support team immediately:

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on the mcw dei platform. It is designed for players who feel that they need a significant break from gambling and want to ensure that they cannot access the platform — even if they change their minds — for a meaningful period of time. mcw dei takes self-exclusion requests extremely seriously and processes them with the highest priority.

Available Self-Exclusion Periods

• 6 Months: A medium-term exclusion suitable for players who want a structured break to reassess their relationship with gambling.
• 12 Months (1 Year): A longer exclusion period that provides a full year away from the platform to focus on wellbeing and recovery.
• 24 Months (2 Years): An extended exclusion for players who need a more sustained period away from gambling activities.
• Permanent (Lifetime): A permanent exclusion that closes the account indefinitely with no possibility of reinstatement. This option is irreversible.

What Happens During Self-Exclusion

Once a self-exclusion request is confirmed and activated by our responsible gaming team, the following measures are put in place immediately:

• All access to the mcw dei gaming and betting platform is suspended for the duration of the exclusion period.
• Any pending withdrawal of funds will be processed to the player's registered payment method (bKash, Nagad, Rocket, Upay, or bank) within the standard processing window.
• All promotional and marketing communications from mcw dei will be suspended immediately and will not resume until the exclusion period has fully elapsed and the player has explicitly requested account reactivation.
• The account cannot be reopened, reactivated, or accessed early under any circumstances for the stated duration — even if the player contacts support requesting reinstatement.
• Any attempt to create a new mcw dei account during an active self-exclusion period is a breach of our Terms & Conditions. If detected, the new account will be closed and any balance will be returned.

How to Request Self-Exclusion

Self-exclusion can be requested at any time through any of the following channels:

Tips for Safe & Enjoyable Play

The majority of mcw dei players across Bangladesh enjoy gambling as an entertaining hobby without any negative consequences. Keeping it that way is straightforward when you follow a few simple but important principles. The tips below are not restrictions — they are the habits of experienced, in-control players who get the most enjoyment out of the platform.

Support & Resources

If you or someone you know is struggling with gambling-related issues, it is important to know that help is available and that seeking support is always the right decision. mcw dei's own support team is available 24 hours a day, 7 days a week, but we also encourage players to seek independent professional support where needed. You do not need to be in a crisis to reach out — even if you are simply feeling uncertain about your gambling habits, talking to someone can make a meaningful difference.

mcw dei Direct Support

General Responsible Gambling Guidance

For players seeking independent advice on gambling-related concerns, we recommend speaking with a qualified counsellor or mental health professional. Many hospitals and community health centres across Dhaka, Chittagong, and other major cities in Bangladesh offer confidential counselling services. Organisations focused on addiction and behavioural health can provide professional guidance, structured support programmes, and referrals to appropriate care pathways — all typically at no cost through public health services.

mcw dei is not a counselling service and cannot provide clinical advice, but we can help you access a temporary pause from the platform, manage your account restrictions, and point you toward appropriate professional channels. Do not hesitate to contact [email protected] if you need guidance on where to begin.

Underage Gambling Prevention

Protecting children and young people from exposure to gambling is a responsibility that mcw dei shares with parents, guardians, and the broader community. While mcw dei enforces strict age verification at the account level, we strongly encourage families to take additional steps to prevent minors from accessing online gambling platforms on shared devices.

Parental Control Recommendations

If you share a device — smartphone, tablet, or computer — with children or young people in your household, we recommend taking the following precautions:

• Never save your mcw dei login credentials on a shared device or in a shared browser profile. Always log out after each session.
• Use your device's built-in parental control features to restrict access to gambling-related websites and applications for child user accounts.
• Install a reputable parental control application that allows you to block categories of websites (including online gambling) at the router or device level.
• Keep your mcw dei account password and any linked bKash, Nagad, or banking credentials strictly private and never share them with any family member under 18.
• Have open, age-appropriate conversations with young people in your household about the nature of gambling, its risks, and why it is restricted to adults.

Reporting Suspected Underage Access

If you suspect that a minor has created or is using a mcw dei account — whether your own child or another individual — please report this to us immediately at [email protected] with the subject line "Underage Account Report". We will investigate all reports promptly and with complete confidentiality. Any account confirmed to belong to a person under 18 will be closed immediately, and all deposited funds will be returned.